Due to the fact that London + Twig Dolls are handcrafted items, dolls will be shipped within 10-14 business days. Custom orders will be shipped in approximately 14 - 18 business days. If you are needing your doll for a celebration or gift, please send me a message after purchase and we can discuss an expedited time.
Everything will be shipped USPS First Class. Orders will be shipped after confirmation that payment(s) have cleared.
Please make sure you enter the correct shipping address at checkout. We cannot be held responsible for shipments that have been misdirected due to incorrect address entry at checkout.
International shipping can take anywhere from 2 - 4 weeks. International orders will not be shipped via USPS First Class.
Refunds and Exchanges:
If your item is damaged upon delivery please contact us within 7 business days of receipt and we will do our best to quickly resolve any issues. Due to the nature of London + Twig dolls being personalized we will not be able to offer exchanges.
2. How can I find out the status of my order?
Please use the Contact button to directly email London + Twig at the top of the page. Since all London + Twig Dolls are shipped USPS First Class, tracking is provided upon request.
3. Can I cancel my order?
As long as your London + Twig order has not shipped, you may cancel your order anytime. There will be a 25% restocking fee for any cancelled order. Personalized orders cannot be cancelled. If you'd like make a change in your order, please contact London + Twig directly using Contact Us.
4. Can I wash my London + Twig doll?
Your London + Twig doll can be machine washed on the gentle cycle with cold water. Never use bleach or any harsh chemicals on your London + Twig. Air dry your London + Twig. It's always preferred to spot clean your London + Twig if possible.
5. What are London + Twig Dolls made of?
We use premium fabrics which include 100% cotton muslin, linen, lace, and many more! All London + Twig Dolls are stuffed with care using premium, hypoallergenic fiberfil.